Business communications is a messy business. You can ask technical support services staff, and they’d tell you all about it—they literally make a living out of communicating and they know how any one word, one inflection, and one email could make or break their careers . Whether for corporate exchanges for business, and voice account or outsource chat support, communication is a double-edged sword that agents and executives must know how to use correctly. One of the main goals of literature is to make information more easily understandable and relatable through the use of different literary devices. Here are some writing techniques and literary devices that could help your business communicate better. Analogy Some information are very hard to explain and this is commonly observed with older generations trying to grasp new technology . Even the younger generation might find it difficult to understand very technical concepts. This is where analogy is helpful. Analogy is a litera