Providing technical support services has been one of the most outsourced services in the industry of business process outsourcing. One doesn’t need to be an expert to predict how long this trend on outsourcing will continue to progress and develop. Because as long as companies, be it private or government, come up with new policies to complement their services that is brought by technology advancements, there will always be a need to for an employee to man a technical support service desk. Customer service has always been linked to technical support service. But in essence, the two are different from each other. Technical support can be considered as a higher level of customer service since it addresses a deeper, detailed, and more specific aspect of providing customer service like troubleshooting and handling service interruption complaints. But what really makes technical support different from customer service is if an issue raised by a customer isn’t resolved on the promised